The following privacy policy describes the information and privacy practices for Quantum RF, services provided at your home or office, and QuantumRF.com. This privacy policy describes how Quantum RF technicians will collect and use your information. When you provide a Quantum RF technician with your personal information, you consent to the information practices described in this policy.

This privacy policy may not apply to web sites that are accessible through QuantumRF.com, our web site may contain links to other sites operated by third parties including, but not limited to, third-party sites that display the Quantum RF logo. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.

This privacy policy applies to Quantum RF operations and locations in the United States.

To assist you with reading through our privacy policy, we have provided questions and answers below that you may find helpful in understanding our privacy practices:

Q. What information do Quantum RF technicians collect from me?

A. We may collect personal information such as your name, mailing address, phone number, email address, credit card number, and other billing information.

Q. When does Quantum RF collect information from me?

A. When using products or services available from Quantum RF, you may be asked to provide personal information. For example, you may be asked to provide personal information when you schedule an appointment for services; bring in your product for service; purchase products; contact Quantum RF via telephone; initiate a chat session; participate in a survey; and/or participate in other activities with Quantum RF entities.

Q. How is my information used?

A. Quantum RF uses the information you provide to fulfill requests for service or information; provide customer service; administer surveys; offer new products or services; improve the effectiveness of our web site, marketing endeavors and offers; conduct research and analysis; send marketing communications; or perform other business activities.

Q. Does Quantum RF share my personal information with others?

A. Quantum RF does not sell or rent your personal information to third parties. We may share your information with certain third parties such as our service providers and other representatives for limited purposes. For example, Quantum RF may share personal information with third parties to send marketing communications; service products; conduct research, analysis or administer surveys; send mail and email; process credit card payments, provide call-center, data storage, and hosting services.

The third parties with whom Quantum RF conducts business are only authorized to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines given to them and to take reasonable measures to ensure your personal information is secure.

Quantum RF may also share your personal information with companies who have referred you to us for goods and services, or have allowed us to have a presence on their web sites.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. Quantum RF may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of ourselves and others. Quantum RF may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

Q. Can I control the use of my information for marketing purposes?

A. Quantum RF is an opt-out organization. Once we receive your information, we may send you marketing communications that contain valuable offers, promotions, and other content. You always have the ability to opt out of receiving future marketing communications from Quantum RF.

To stop receiving marketing communications from Quantum RF:

1. Call 1 718 874-6397.
2. Send an email request with your full name, address, phone number, and email address to info@q-cs.com.
3. Send a request with your full name, address, phone number, and email address to Quantum RF, LLC, 325 New Dorp Ln., Staten Island, NY 10306.

If you send an eMail or letter request, please be sure to include your current contact information, and indicate specifically what type of marketing communication(s) (for example, email, direct mail and/or phone) that you wish to stop receiving. This helps identify you correctly in Quantum RF systems so technicians can process your request. Please note that due to production, mailing and system timelines, and the form in which we received your request, it may take up to five business days for emails, 10 calendar days for phone calls, and three weeks for direct mail to remove you from Quantum RF marketing lists. Until the change takes effect, you may still receive marketing communications from us. Also, please note that even though you may have requested not to receive future marketing communications, you may still receive business-related notices such as appointment confirmation calls, billing information, or other organization-related information. If you have never provided your personal information and would like to be added to our marketing list, please use the contact information above.

Q. How does Quantum RF secure my personal information?

A. Whether you receive services or purchase products in our office locations, use QuantumRF.com, have services performed at your location, or call our support line, we take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information. This includes personal information that you provide to complete a purchase. We cannot ensure or warrant the security of any information you transmit by email, and you do so at your own risk.

Please note that while Quantum RF is able to protect personal information that is provided during the course of business, we cannot take responsibility for data loss on the products or systems serviced. You must remove or back up this information to safeguard it.

Remote Access

Quantum RF technicians use remote access to diagnose and resolve system problems. This lets us access your computer to determine the problem and either repair it or provide advice on possible repair options. By taking advantage of this service, you give permission to a Quantum RF technician to log into your computer, which may contain personal information. He or she will only search your computer to determine the cause of the problem and will attempt to minimize interaction with your data. It is your responsibility to ensure that all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.

Q. Does Quantum RF use cookies to collect information about me?

A cookie is a small data file that a web site or email may send to your browser, which may then be stored on your hard drive. Quantum RF emails and web sites may use cookies to create a more personalized user experience for visitors. These promote seamless visits, allowing us to remember information about your preferences and session.

These cookies may contain a unique user ID, they do not collect or store any identifiable personal information.

The Quantum RF web server automatically collects information such as the address (URL) of the web site that you came from before visiting QuantumRF.com, which pages you visit on our site while you’re there, which browser you used to view our site, and any search terms you may have entered, among other things. QuantumRF.com may also use anonymous clickstream data to track which pages visitors view. This helps us understand how visitors use our sites.

Q. How can I update my information?

A. Quantum RF wants your information and marketing preferences to be complete and accurate. To update your information, call 1 718 874-6397, send an email to info@q-cs.com, or write to Quantum RF, LLC, 325 New Dorp Ln., Staten Island, NY 10306.

If you send an email or letter request please include your current contact information and list the requested changes you would like to have made.

Q. Does Quantum RF collect information from children?

A. Quantum RF will not knowingly or intentionally collect personal information online from children under the age of 13. Quantum RF is committed to protecting the privacy of children.

Q. Will this privacy policy change?

A. Because Quantum RF will continue to implement new technologies and improve the services and features provided, this policy is subject to change. If there are changes or additions to this privacy policy, we will post them here or in other formats. If we change our information practices or this privacy policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to opt out of having your information used or shared in that new manner.

Effective date: March 30, 2007