What is online support?

Why is online computer support better than more traditional support options?

Can you get back into my computer after the remote session is over?

Is the remote connection secure?

Is it easy to use?

Do you charge to diagnose my computer?

Is your work guaranteed?

Can you send a technician to my home/office for support?

Do you support Apple Macintosh?

What Operating Systems do you support?

Can you provide remote support through a dial-up connection?

Do you work with small business?

Do you need my entire computer (monitor, keyboard, printer, etc.) for drop-off service?

What methods of payment do you accept?

Can I get something for FREE?

Do you charge a travel fee?

Q. What is online support?
A. Online support, also known as "remote support" or "virtual support"', allows us to remotely view your computer screen and securely fix most computer and network problems via the Internet. This type of computer support works through "desktop sharing" technology. What this means is that when you submit a support request and download the small support program, you can allow a technical support representative to "view" and "'interact" with your computer remotely via the Internet. It is almost as if we were sitting in front of your computer. The connection is secure and the support program automatically uninstalls itself when the support session is finished.

Q. Why is online computer support better than more traditional support options?
A. Traditional computer support options have been to wait on hold with a PC or software vendor, take your computer to a local repair shop (expensive) or to wait for a technician to visit your home (very expensive). Online computer support allows us to interact directly with your computer so you don't have to perform complicated telephone instructions on how to fix your computer yourself. In this way our technicians can identify and resolve problems faster, which costs you less. Many of us don't have time to figure out what's wrong with a PC or network, and would rather have an experienced technician look at their PC. Online computer support is less expensive, easier to use, and much more convenient than traditional computer support or repair services.

Q. Can you get back into my computer after the remote session is over?
A. No. Once the session is over we can no longer access your computer. The online support software automatically uninstalls from your system at the end of the session, leaving no footprint on your computer. A notice appears on your screen notifying you that the support software has been completely removed.

Q. Is the remote connection secure?
A. Yes. The remote session uses 256-bit SSL encryption, the same security level used by major financial institutions. In addition, you are in control the whole time. Only you can initiate a remote support session and you can end a session by simply clicking the prominent "Stop Session" button.

Q. Is it easy to use?
A. Very! By allowing a virtual technician to access your computer through the Internet they are able to fix your computer directly. You can simply sit back and watch, or do anything else, like watch TV. Online computer support is simple, convenient and, best of all, it's "hands-free." Simply go to our support request page at support.quantumrf.com and submit a support request.

Q. Do you charge to diagnose my computer?
A. Yes, there is a charge for online and on-site diagnosis. However, the better you can describe your problems the less time it will take to diagnose your computer, and begin fixing problems. In some cases your problems may be difficult to diagnose or can't be located. At Quantum Computer Services, we will do everything we can to identify and resolve your computer problems, or at the very least, provide suggestions and next steps on resolving any issues. For computers that are over 5 years old, or running Windows 95 or older, we suggest you consider purchasing a new computer before spending a lot of money attempting to repair it. As a courtesy, if you bring in your computer to us on Wednesdays there is no charge for the diagnosis.

Q. Is your work guaranteed?
A. Our computer services are guaranteed for 7 days. If there is a problem with any service we provide, customers must notify us within 7 days and we will work to remedy any issues quickly and professionally. At Quantum RF, our customer's satisfaction is very important to us. If a customer is not satisfied with the service they received from Quantum RF, we will work with them to ensure their satisfaction. In the event that the customer is still not satisfied, we will issue a full refund to the original pay type.

Q. Can you send a technician to my home/office for support?
A. Yes. We can send a certified technician to your home or office anywhere in Staten Island and within 30 miles from any of the four bridges in Staten Island. Most service requests can be fulfilled within 24 hours. Our on-site computer support fees are $100/hr, and $25 for each additional 15 minutes.

Q. Do you support Apple Macintosh?
A. Yes. We provide limited support on Macs at this time. We service iMacs, Macbooks, Macbook Pros, Powerbooks and Power Macs.

Q. What Operating Systems do you support?
A. Our online support software supports Windows 98(SE), Windows ME, Windows 2000, Windows XP, Windows Vista, Windows 2003 Server, Windows 7 and Mac OSX operating systems.

Q. Can you provide remote support through a dial-up connection?
A. Yes. However, in some cases, customers that have a dial-up, mobile wireless or satellite Internet connection may experience longer online support sessions due to limited connection speeds. You may want to consider drop-off or on-site service as an alternative when requesting service.

Q. Do you work with small business?
A. Yes. Our dedicated technicians will work with you to get your office computers running fast, secure, and reliably. We provide ongoing support at very competitive rates. Our monthly plans are perfect for those who can't afford a full time IT support staff.

Q. Do you need my entire computer (monitor, keyboard, printer, etc.) for drop-off service?
A. No. We only need the tower or desktop which is the piece of the computer that has the CD and/or floppy disk drives. We do need laptop power cords. If you have the original CDs that came with your computer, please bring them.

Q. What methods of payment do you accept?
A. We accept all major credit cards through Google Checkout Only. We accept business checks, cashier's checks, certified checks, money orders, and cash.

Q. Can I get something for FREE?
A. Absolutely. We provide FREE in store or online diagnostic on Wednesdays. Post a question about your computer problem on our Facebook page and we will answer it asap.

Q. Do you charge a travel fee?
A. No we do not, but there is a minimum 30 minute charge on all on-site services. We are only willing to travel up to 30 miles away from Staten Island.